KR
KEVIN R

1 reviews | Active since Dec 2024

12 Dec 2024, 11:47

Std Bank terrible service

Std bank are the worst, last week they just froze our company account. They are incapable of fixing the issue and in their infinite wisdom they linked a personal account to the company. Today they froze our account again cause they recon there is ***** going on with company account which is ********. Phone relationship manager that's a joke as they either don't answer the phone or they cannot solve the problem and couldn't care less. Let alone the help line of business on line ha ha. You could die waiting for a human to answer.

My advise is don't use std bank as they are *********** especially with regards to importing of goods and paying in USD$ to our suppliers. On Tuesday we are moving to FNB and std bank can go where the sun don't shine, I am gatvol.

0
Replies (8)
Standard Bank
Standard Bank's reply12 Dec 2024, 12:11
Official
Dear Kevin

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards
Standard Bank Hello Peter Team 
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KR
KEVIN R's update12 Dec 2024, 13:07
Reviewer Update
As usual Std Bank just give platitudes as replies. No genuine honest replies and it clearly shows how much they care about their customers.

You can also see they don't want to contact us to resolve their PROBLEMS they cause.

Nice one Std bank you should join the government as you are in their league of incompetence.

Standard Bank
Standard Bank's reply12 Dec 2024, 13:17
Official
Dear Kevin 

Our team is looking into this matter.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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KR
KEVIN R's update12 Dec 2024, 13:18
Reviewer Update
yippee ki yay. Lets watch this spot ha ha
Standard Bank
Standard Bank's reply12 Dec 2024, 13:51
Official
Dear Kevin 

We sincerely apologize for the manner in which  you feel however our team is working on this matter.

Please be on the look out for further feedback.

Kindest regards
Standard Bank Hello Peter Team 
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KR
KEVIN R's update12 Dec 2024, 14:17
Reviewer Update
not holding my breath
Standard Bank
Standard Bank's reply12 Dec 2024, 14:28
Official
Our team will reach out. Please be on the look out for further feedback.
KR
KEVIN R's update12 Dec 2024, 14:37
Reviewer Update
Too late just spoke to our relationship manager ha ha and he told us he cannot help and was rude on the phone and would not let us speak without interrupting, luckily all our phone calls are recorded for security. We are now closing our business account and moving to FNB and in my personal capacity good bye Std bank also

My advice to anyone running a business be very careful of which bank you use. .