1 reviews | Active since Apr 2019
STD Bank systems do not allow me to resolve their errors!!!
My wife has a Vehicle Finance account with Standard Bank. From day one she received messages that her account is in arrears. The same day that the debit order runs successfully, Standard Bank sends a message that the account is in arrears. This has been the pattern for 9 months now.
An email to Standard Bank Vehicle Finance Collections went unanswered.
Today Standard Bank sends a threatening SMS that they need payment within 24 hours - A DAY AFTER THEY SUCCESSFULLY COLLECTED VIA DEBIT ORDER!!!! That's not all - they have the audacity to send a DebiCheck instruction to her bank. My wife is not available to chat to the souls at Std Bank during the day and signed a PROPERLY written Power of Attorney - signed, dated, witnessed. The bank bluntly refuses to accept it - despite it being a legal document. NOBODY is prepared to help!!
So, in short: YOU *****ed it up. But YOUR processes do not allow me to sort it out, DESPITE having the legal authority to do so.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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