Std Bank staff need more training!

<p>I can not believe the amount of time , energy and cellphone airtime I have had to waste just trying to get a resolution - which the consultants failed to do whenever i contacted the call centre! I had unintentionally missed my December payment towards my revolving loan account (first time!) - as explained I was on holiday an unaware of this until January. In any case, please listen to all saved recordings - the arrangements made to rectify same. Firstly, the consultant was advised by me that I would be paying my arreared amount split over three months concurrently with the arranged debit order of R903 pm. The consultant failed to advise that this was impossible - THEY SHOULD HAVE THEN TOLD ME TO MAKE A CASH DEPOSIT INSTEAD! THEY DID NOT. So I contact call centre in February and March, arrangements made but failed to advise proper. I received a letter stating my available credit on the revolving loan was suspended. To remedy the situation, as I have stated above; I contacted the call centre to make proper arrangements! I am actually so so IRRITATED that I do not have the energy to type. I am not one to complain and this has literally taken its toll on me. Consultants saying one thing to the next. I would love to be contacted by someone who actually knows their work. I have requested they double debit me (April & May) - which goes to say much about me. You miss one month's installment and everybody gets excited. That was uncalled for! Next time do a history check on my account to see how many times I had previously defaulted before you waste paper. Also, if that is the route you choose to take; please have your consultants explain and highlight these important bits. I am very disappointed! </p>