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MA
Mogammad A

1 reviews | Active since May 2018

16 May 2018, 02:01

Std Bank Sharks

*********** in following simple instructions.

My bond was debited 26th April 2018.cool I emailed them to change next debit date to 10th of month...obviously June.. they try to debit 10th May...obviously unsuccessful...i start receiving threatening sms for legal action..bunch of sharks...i contact them to explain their idiocy..my mails just get ack responses... they 15th I received funds into my acc...they debit..not even an apology.

i cant wait to get to SA to switch banks

0
Replies (3)
Standard Bank
Standard Bank's reply16 May 2018, 05:20
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Thoko Kubheka

Complaint Resolution Centre
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*** (fax)
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MA
Mogammad A's update16 May 2018, 07:26
Reviewer Update
This has now been forwarded as you requested. I still can't believe the treatment. I have never skipped any payments. I used to recommend Std Bank to everyone because of the Service and convenience, but this just washed all away.
Standard Bank
Standard Bank's reply28 May 2018, 10:05
Official

Dear Mogammad Adams

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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