Std bank service stinks and you are ******

On the 18th Dec 2015. I called Std Bank to request them to email me a 3months bank statement as i have sone it before and my ref number was *** and was told it will be emailed to me. To my shock i got an sms saying Standard Bank: Service request no. *** due on 22.12.2015 is now open. Queries? ***. My God taking so long to get a statement. On the 22nd i then got this message Good day,your statements are ready for collection at your nearest Standard Bank branch. Queries? *** ***Regards Standard Bank. What the hell! I needed my statement on the 18th and not on the 22nd and it no longer served the purpose needed for. And i see R100 for supp**** copies has been deducted off my account. I want my R100 back and stuff those copies. Your service really stinks