STD BANK *****S US OVER AGAIN!

Sooo on the 12th Nov my husband did an application for a RCL via telephone, on the 13th of November he went into a branch present his documents, they said all was approved and would be in his account in 4-5 working days, thursday the 19th he calls to find out why it hasnt reflected, they says they'll call him back, but they didnt. he calls on friday the 20th and they say the approval was only pushed through the day before (the 19th after he called) so he needs to wait 4-5 working days, he was told it would be in his account by wed 25th for the latest, he calls wed the 25th and is told if its not in that day he needs to call back thursday 26th, today there is an account on his app, but with no funds, we app**** for this loan cause we need to pay for movers for this weekend, we are moving tomorrow and we still dont have the funds that were approved on the 13th NOV! today he is told he needs to email someone, cause no one can help telephonically after 2 calls and another half n hour later. Someone tell me what to do now??? How does standard bank even keep customers? this year with STD bank has been the most frustrating year of my life!