STD BANK ******* and BAD SERVICE

after applying for Re advance on the bond(which took 4 months to conclude due to bad service from STD bank)<br> November to February . I happened to receive a call from a consultant and he wanted to confirm my details because I apparently took a life cover telephonically on the bond for monthly premium of about R500. I declined and disputed that I agreed to the cover, the bank debited the instalment in January and in February I asked for the recordings and cancellation of the policy, the process wasted a week of my time. The beginning of march I went to the bank branch in Irene and learned the cover is cancelled as I requested however there is a charge for the administration of the whole process.<br> <br> my irritation<br> 1. the bank said the re advance will take a week it took 4 months<br> 2. the bank gave me a quote using wrong interest rate with I was expected to prove the lower interest rate I had<br> 3. the bank is still failing to provide me with recordings that I took the cover<br> 4. no communication is done from STD Bank and I was left hanging all the time<br> 5. after cancellation of the policy why do I have to pay R57 admin fee<br> after 2 complains with bank all I got was SMS not even a call