Std Bank refuses to repay unauthorised overdraft

An employee's husband was recently ****** of all in his bank account by askimmer standing behind him at the ATM. His card was swallowed and in minutes, his account was cleaned out, AND an UNAUTHORISED<br> R6 000 overdraft amount was ALSO activated and withdrawn/spent - even though the card holder DID NOT AUTHORISE an overdraft, through going in to the bank to sign, as per normal instruction. <br> <br> The card cancellation department did not provide him with information regarding contacting the ***** Line (apparently 'because he did not ask')... even though he explained to them what had happened.<br> <br> They have received NO feedback from Standard Bank, although when calls were made by myself, I was continually informed that it was 'being escalated'.<br> <br> This feedback has never been forthcoming, except when they have been in to the bank itself, only to be told by staff that the system shows ''it's not going to be repaid'. <br> How can Standard Bank pass the buck, saying that the Spar Centre needed its own cameras, AND ignore that the victims have video evidence from one of the tillpoints used by the ********?? Also - how on earth can they refuse to cover the unauthorised overdraft used???