STD bank Private Banking is a joke!!!

I kept my standard bank private banking cheque account for more than 5 years despite moving my account to RMB, hoping the bank will improve its services. To date, and most recently they proved me wrong by yet again delivering pathetic services!!! The private banking service is a pure waste of hard earned money, they can’t effect simple instructions such as inter account payments. Escalating my complaints to Nokuthando (private banking team leader/manager) since September last year has not yielded any positive results. I even demanded refund for my banking fees since I’m getting poor service but things did not improve but got worse.

Today was unbelievable, despite sending several emails to my banker (Clifton) and to the Tshwane1 generic email address, my instructions to transfer funds are still not executed. To make things worse my visits to the Centurion Mall Branch both on Saturday and Sunday trying to reset my internet banking passwords proved futile and impossible. Two visits plus calling the generic helpline could not help reset my banking app password.

I can’t believe that it would take more than 24 hours to effect an inter account transfer??? What a waste of money, Standard Bank Private Banking is a Joke, pathetic service if you ask me!!!! My loyalty to this bank just proved to be a waste of money, I guess this is where the 22 years journey ends, thanks for nothing!