STD Bank Prestige? Please, nothing prestige about them!!!

<p>I am utterly disappointed in the service I have experienced thus far. I opened an account with Standard Bank 5 weeks ago and this is what went down.</p> <p>The day I opened my prestige account there were no issues, I opened the account, opened my tax-free call account, was told I would receive my new prestige titanium card within 5 days and went on my way. (I did not receive a temporary card).<br />Five days later I phoned the call centre to check on the status of my card and they informed me that no application for a new card has been placed and that I should speak to my prestige banker (Sithembile). They tried to put me through but had no success and told me to go to the branch. <br />I went to my Lakeside Mall Branch where I opened the account and a prestige banker named Lindiwe Mnguni assisted me. She assured me that everything will be sorted and that there were just some confusion because I had an Elite account with Standard Bank that had been blocked, but the card was still active. (I app**** roughly 1 to 2 years ago for an elite account and could not get my card because of an ID issue, I instructed the Brakpan branch to close my account at that time and they never did.) But she will get it fixed and let me know when I can collect my new card.</p> <p>Five days later I had to email her and she rep**** with the below response. <br />That same day I called the call centre again and they told me that nothing had been done, they will escalate this to the collections department to remove the block on my old account, once again I received no feedback.<br />Five days later I phoned again and the lady I spoke to told me that she still cannot see anything for a new card, but the block had been lifted from the Elite account and my card should be on its way soon.</p> <p>So here we are, 13 days later and two numerous emails later(with no response from Standard Bank ofcourse). My so-called prestige banker has not contacted me, has not given me feedback, did nothing to assist me, I still do not have my card, none of the call centre agents can assist me and I have to pay my monthly fee for “prestige” banking, there is nothing prestige about this. Is this fair in your opinion? Luckily, I did not have all my money paid into this account.</p> <p>If Standard Bank cannot/will not assist a client, please do tell and I will find a bank who can/will.</p> <p> </p> <p>Frik de Lange</p> <p> </p>