SL
Samantha L
1 reviews | Active since Apr 2022
24 Jun 2022, 16:38
Std Bank, poor service
My boyfriends internet banking profile for some reason his beneficiaries have just disappeared from his profile on internet banking, he has called numerous times and no one assists, the credit card division also keep phoning for him to make payment but he can't as his credit card is not showing also under his accounts.
When you call and ask to be called back, no one calls back.
Please call him urgently to assist as he can't go into the branch as he needs this sorted out telephonically which in this day and age is possible.
Please contact me to provide you with his details.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 Jun 2022, 16:40Good day Samantha
Thank you for alerting us to this.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Thank you for alerting us to this.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Standard Bank's reply24 Jun 2022, 16:40
Official
Good day Samantha
Thank you for alerting us to this.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
Thank you for alerting us to this.
Please be on the look out for a call from our team.
Kindest regards Standard Bank Hello Peter Team ***
SL
Samantha L's updateReviewer Update
27 Jun 2022, 17:38Hi
My boyfriend got a call and then the call drop and no one has called back to assist, please call urgently to sort out his issues.
My boyfriend got a call and then the call drop and no one has called back to assist, please call urgently to sort out his issues.
SL
Samantha L's update27 Jun 2022, 17:38
Reviewer Update
Hi
My boyfriend got a call and then the call drop and no one has called back to assist, please call urgently to sort out his issues.
My boyfriend got a call and then the call drop and no one has called back to assist, please call urgently to sort out his issues.
SL
Samantha L's updateReviewer Update
05 Jul 2022, 14:38Hi
My boyfriend is receiving calls about his card overdue however his internet banking profile with all his accounts and beneficiaries still has not been sorted out, how long does this take to sort out, it makes no sense that no one from internet banking can't just call him and sort this out, very poor and bad service on Std Bank part.
My boyfriend is receiving calls about his card overdue however his internet banking profile with all his accounts and beneficiaries still has not been sorted out, how long does this take to sort out, it makes no sense that no one from internet banking can't just call him and sort this out, very poor and bad service on Std Bank part.
SL
Samantha L's update05 Jul 2022, 14:38
Reviewer Update
Hi
My boyfriend is receiving calls about his card overdue however his internet banking profile with all his accounts and beneficiaries still has not been sorted out, how long does this take to sort out, it makes no sense that no one from internet banking can't just call him and sort this out, very poor and bad service on Std Bank part.
My boyfriend is receiving calls about his card overdue however his internet banking profile with all his accounts and beneficiaries still has not been sorted out, how long does this take to sort out, it makes no sense that no one from internet banking can't just call him and sort this out, very poor and bad service on Std Bank part.
SL
Samantha L's updateReviewer Update
05 Jul 2022, 14:39It doesn't help saying you will reach out if no one does firstly and secondly we need someone to reach out who can actually assist.
SL
Samantha L's update05 Jul 2022, 14:39
Reviewer Update
It doesn't help saying you will reach out if no one does firstly and secondly we need someone to reach out who can actually assist.
SL
Samantha L's updateReviewer Update
05 Jul 2022, 14:54Hi
He went to the branch and they fixed it and when he got home the beneficiaries disappeared again and he is not prepared to go back to the branch, he wants someone to call him and fix it over the phone, which in this day and age should be possible as Std bank originally took away all the beneficiaries on his profile.
He went to the branch and they fixed it and when he got home the beneficiaries disappeared again and he is not prepared to go back to the branch, he wants someone to call him and fix it over the phone, which in this day and age should be possible as Std bank originally took away all the beneficiaries on his profile.
SL
Samantha L's update05 Jul 2022, 14:54
Reviewer Update
Hi
He went to the branch and they fixed it and when he got home the beneficiaries disappeared again and he is not prepared to go back to the branch, he wants someone to call him and fix it over the phone, which in this day and age should be possible as Std bank originally took away all the beneficiaries on his profile.
He went to the branch and they fixed it and when he got home the beneficiaries disappeared again and he is not prepared to go back to the branch, he wants someone to call him and fix it over the phone, which in this day and age should be possible as Std bank originally took away all the beneficiaries on his profile.
Standard Bank's replyOfficial
05 Jul 2022, 16:36Good day Samantha
Our humble apologies for the inconvenience experienced.
We will check with our team on this matter.
We will get back to you.
Standard Bank Hello Peter Team ***
Our humble apologies for the inconvenience experienced.
We will check with our team on this matter.
We will get back to you.
Standard Bank Hello Peter Team ***
Standard Bank's reply05 Jul 2022, 16:36
Official
Good day Samantha
Our humble apologies for the inconvenience experienced.
We will check with our team on this matter.
We will get back to you.
Standard Bank Hello Peter Team ***
Our humble apologies for the inconvenience experienced.
We will check with our team on this matter.
We will get back to you.
Standard Bank Hello Peter Team ***