JN
Jaco N

1 reviews | Active since Feb 2017

04 Feb 2017, 13:31

STD Bank Owes Me Money

<p>On 19 January 2017 I settled the ourstanding amount on my Revolving Credit Account and on 24 January 2017 I went into the brach to close my account.</p> <p>For some reason, the monthly debit order for the Revolving Credit account was still deducted from my account, even though it was settled, and the account closed. So I have been calling the call centre and have been returning to the branch a few times to find what happend and when they will refund the money. Their only responce is: "If the account is closed, the money has no where to go and will bounce back". Well I have been waiting and the money is not bouncing back. It is hanging somewhere in limbo and no one is able to do anything about it. Standard Bank, When will I receive my money back? </p>

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Replies (4)
Standard Bank
Standard Bank's reply06 Feb 2017, 14:29
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply06 Feb 2017, 14:29
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply13 Feb 2017, 07:00
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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JN
Jaco N's update13 Feb 2017, 20:27
Reviewer Update

Prompt responce and a willingness to help from Standard Bank's agent Zeenath.

Query was resolved.

Thank You Zeenath