SB
Sean B
1 reviews | Active since Oct 2013
03 Apr 2020, 12:02
Std Bank online trading - shocking service
Online Trading Dept - It takes them 3 days to respond to an email. Call centre takes over 15 minutes to answer (if they do answer) I sat for 20 minutes last week with no answer.
Shocking service - if you can even call it service
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
03 Apr 2020, 14:35Dear Sean
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Standard Bank's reply03 Apr 2020, 14:35
Official
Dear Sean
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre******
SB
Sean B's updateReviewer Update
03 Apr 2020, 14:56Yet another apology while the problem remains unresolved - so what is the apology worth then?
NOTHING!
NOTHING!
SB
Sean B's update03 Apr 2020, 14:56
Reviewer Update
Yet another apology while the problem remains unresolved - so what is the apology worth then?
NOTHING!
NOTHING!
Standard Bank's replyOfficial
24 Apr 2020, 12:24Hello Sean
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply24 Apr 2020, 12:24
Official
Hello Sean
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and responded to.
Kind regards
Complaint Resolution Centre
***
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