STD Bank once again disappointing

I have my insurance with Standard Bank bank and last night a hot water pipe burst which leaked onto my DB board which then started smoking and exploded. I proceeded to then phone the after hours number and was told they would only send out a plumber to turn off geyser. when i explained that my db board had blown up they said it was a secondary issue and could only be fixed the following day. So 3 young kids scared no elec no alarm and possibility of house burning down was a secondary issue????

I have no words. But i am not finished with these guys. i will hire a PR company to let all SA know what STD offers.