STD Bank not updating my credit profile for the last 2 years

I had a MasterCard account with Standard Bank and was handed over to MBD lawyers. I made the full payment in 2016 May - R 24 061.63 . I have been trying to get my credit profile updated for the last 4 months. My credit score is affected gravely by this and cannot do anything about it. The service is appalling from both STD and MBD. I am passed from pillar to post between the two parties with a reference number as assurity that they are doing their best to help. But they are not. A gentleman by the name of Ali Thuraad from STD Bank gives me the same answer. He just says that he is not sure why it has not been updated as the file is closed on their side. I am not eve sure what that means. I just need to get my credit profile sorted. The other credit bureau reference which I am not sure what it means that was given by MBD is ********** ********** 56. Also taking accountability that I should not have let the situation get out of hand; I am sure that it also does not take two years to update a credit profile. This has also kept my scoring the same (in red) for the last 3 years. I would appreciate it if I could get help in getting this sorted. The account details at the credit bureau are as follows: Date Opened2003/02/24 InstallmentsR 826,00 Third Party Name - Account OwnershipOther Repayment Frequency3 Deferred Payment Date - Account Number ********** ********** 62 Opening BalanceR 23 000,00 Current BalanceR 27 543,00 Type of PaymentCREDIT CARD No of Parties in Joint Account0 Account Sold to Third PartyNo