Std Bank - not credible or trustworthy

In 2012 I received correspondence from Std Bank stating that my Current account had been bundled with my credit card & that there would be no annual or monthly service fees linked to it. Yet I was charged both in 2013 & 2014 & had to contact the bank.<br> <br> Same story in 2015 & upon posting it on HP, Tamara called me. It appears Std bank staff have a knack to talk over customers & not to listen while they talk. Tamara only managed to explain that new credit card fees were in place but COULD NOT explain why, if the credit card was bundled as per their letter to me, I was charged a monthly service. When I pointed out to her that on Standard bank's website it categorically stated that there were NO monthly service fees, she was quick to tell me that the website was wrong! (Website wasn't wrong - just wasn't updated)<br> <br> As a banking institution, Std bank had the duty to honour what was advertised on their website, however they chose to show their true colours & dismissed a client. In my opinion, Standard Bank has lost all credibility & trustworthiness. Your actions have spoken volumes!<br> <br> http://hellopeter.com/standard-bank/complaints/can-you-get-this-right-once-for-all-163529