1 reviews | Active since Sept 2018
STD BANK MOTOR ASSIST COVER 1 - Unauthorized Debit.
Dear Standard Bank,
Why would you give me insurance when I don't require it. My account was just debited for an additional R900 because your Motor Finance division assumed I did not have insurance. I am sure, when I purchased my vehicle, it was a requirement for me to have insurance prior to the vehicle being released. When I called your call center, to query this debit, they told me I need to submit proof that i have insurance, and that it will take 14 days for refund. This is the 3rd complaint on HelloPeter about this issue. I don't care about the R900, but the hassle to sort this out is ridiculous. Get your **** together.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***