Std bank messes up my credit report

I had 2 account with Std bank which were both settled before August 2014. I checked my credit report in Sep 2014 and my credit score was ~ 900 . I constantly requested settlement letters which I have proof on email and never received any.<br> <br> On the 17/02/15, my potential new employer made me aware that I have a default against my name from Std bank and it was for the very revolving loan I settled in August 2014.<br> <br> I called them and spoke to a Grant Pedro which he requested I send them proof of payment as well as all previous email communication and I should CC his supervisor Zaragh Khan which I did. A day later there was still nothing, mind you my potential employer wanted the settlement letter to the default account in question so I did highlight the urgency of the situation.<br> <br> I then went to Std bank branch in Sandton City where a consultant helped me to call Credit Rehabilitation and Recoveries and a Brenda Matabane was helpful and told me those accounts are closed, she will email me settlement letters and flag their ITC to remove the default as this was a \mistake". Process will take 7 days. The very same bank declined my home application coz of my \""low credit score."""