Std Bank ********ly benefitting from their clients...

A few years ago, I downgraded my account from Private Banking due poor / lack of service & went back to the other red bank. I called the Std bank a few times regarding the charges on my credit card which seemed a bit unusual / concerning. Each consultant will give me their own reasons: either normal monthly fees or it's s because I normally buy from Takealot etc. So, I decided to stop buying from Takealot using my credit card but the charges continued. After a few calls speaking to different people, finally one person said I am being charged for having a "stand alone private banking credit card" & those reasons I was given previously were false. So can Std Bank explain why I should be penalized for this negligence? Why are you not training your staff properly to give the right information? I want the charges to be back dated from the month of my downgrade till now! Recalculate the interest as well because you benefited ********ly. I ordered a new card on 30 July. Today I spoke to Evelyn Molele, she says my card was never ordered! Why should we continue banking with Std Bank though😡