Std bank Loan settlement mission impossible

I have been moved from pillar to post by Standard bank and ADRS lawyers and nobody is able to assist me. When I call prestige banking I am told that I need to speak to standard bank legal because I cannot transfer as there is a block on the account and legal (spoke to Kirsten) told me to send them the below email.

Following week I called standard bank legal for followup and I am told I need to be patient and give the 2 to 5days because of covid19, okay I am an understanding I decided to wait.

Following week I call ADRS and I am told I need to check the account details, mind you these are banking details that were stated on the settlement letter and what makes me more upset is that when I initially requested for the settlement the amount was R46, 247.13 after the 9th April new balance was R46, 510.54 and this is not my fault but I have to pay with no questions asked. This is wrong at all levels.The request was done on the 3rd april, today is the 21st April and nobody knows how I should settle my loan.

ADRS promised me on Sat that their manager (Mariana) will call me, it's Tuesday today and the matter has not been resolved. All I want to do is to pay this loan and close this account. I honestly don't know what is so difficult in doing that.

Standard bank and ADRS would call and harass you to pay the monthly installment and when you want to close it they are not interested.

Regards Very unhappy standard bank client