1 reviews | Active since Sept 2013
Std Bank keeps debiting my account
I have officially lost my sense of humour with Std Bank. In October last year I went to an establishment and spend R250 on my cheque card. My card was swiped twice and I had two R250 debits off my account. I disputed the one amount as I only spend one R250. I eventually got my money back in November. Then on 16 January the bank debited my account again with R250. I phoned the ***** line and the woman told me that this was an old transaction. I said I disputed this transaction and I was paid my money back so how can they debit my account again? She said she could not help me. So i sent a dispute form again and I got my money back within days. Last nigh, 4 February, my account was debited again with R250. I am not sure what game Std Bank is trying to play here, but I am far from impressed. This is becoming ***** within the bank and I will get my attorneys involved if this is not sorted out. Every time I phone I have to speak to some telesales consultant who actually does not know what to do and when I ask to speak to a manager I am told no! <br> This is more than out of hand and clearly Std Bank does not know how to treat their clients and it would be better if I went to another bank!
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We apologize for any inconvenience and frustration caused.
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
