STD BANK - It can't be

How can I go less than 1 star?

Your staff in Howick branch in KZN, utterly disgusting, despicable and inhumane to pick a few choice words.

I went in on Tuesday 19th of July to close my late fathers account. Welcomed at the door, the mundane how can we help you story. Sat, waited, was told that I need to come back with original documents re the executor-ship and death certificate. Not a single word of condolece or anything.

Go back again today, 21st July with all the correct documents. Now I need another form. Why am I only being told about this now? Well surely Std Bank can give me the form? No. I must get it myself.

Hold on a second. What has happened to customer service? And your staff? Do they not care, well from 1st hand experience I can tell you hose answers but I would like you to offer your side of the tale.

Ask for a manager, sorry not in right now. Normal I guess.

How about this? For a resolution, I will supply Std Bank my home address, you can come to me and offer a service, you can bring the forms to me and sort everything out.

i said on a recorded call that I have tried twice o close the account now and to no avail.

Any costs incurred on that account now, take them out of the Howick Branch. If I have to go in again, I will gladly take my invoice with, AA rates for 3 trips in, and loss of income trying to sort out what should be a simple matter with ease.

My late father had overseas accounts, it took a single telephone call, and Certified copies of all the documents to wrap that up. But NNNNOOOOOOOOO not with Std Bank.

I look forward to hearing from you, but then again I better not hold my breath in waiting, might be seeing my dad sooner if I did.