Std Bank is unable to reverse money back into acc

I have done an Internet transfer to another std bank account on 27/08/2015, which is apparently closed. I went to check the status on the issue at Mmabatho branch and the lady told me to that the owner of the closed account needs to go to the bank and reactivate the account in order to get my money back.<br> <br> When she got to the same branch she was advised to open a new account, I then went to std bank branch in East rand Mall trying to resolve the reversal of the entry and the guy assisted me to log a service request - *** on the 12/09/2015 after seeing that the money did left my account to the same closed account.<br> <br> On the 15/09/2015 I received an sms that my service request has been resolved, no one contacted me and no money went back into my account. Ive have tried to call std bank since then even this morning, now I'm told that I'm going to be charged 290.00 but its not guaranteed to get my money back into my account.<br> <br> I am so disappointed, Ive been with std bank since 1999 and this is the service I get...may its time to switch banks.