Std bank is not safe to use!

An international payment went off my business account. After tying to resolve my issue, my email is being referred to the correct department for the past two weeks.

On top of that, they get back to me stating that the transaction cannot be disputed with the merchant as a pin was used. So my next question is:

1) If a chip/pin was used, why did Std allow the transaction to go through when I DID NOT notify my bank to open my account / card to abroad payments. 2) An OTP should have been sent and because it was an international payment, it should have been flagged immediately because I did not notify my bank of myself going on holiday.

This is my business account and I have zero security that this will not happen again.

I have zero faith in Std Bank and as soon as this matter is resolved, I am moving my business account to another bank.

No one has contacted me as yet. No assurance that my matter is being attended to. Just my matter is being referred to the correct department.