MM
Motshegwa M

1 reviews | Active since May 2016

08 Jan 2024, 11:41

STD Bank is a ****!!

I have a STD Bank acc which I can't maintain. The acc is currently owing and I take full accountability for that and I admit that I need to pay it. I went to the bank to have it cancelled and will pay the outstanding amount in 3 months. They refused to close the account and said I need to pay it first. The acc is on negative balance and every month there are bank fees and penalties being charged because of the negative balance. If I can't afford to settle it now then what's going to happen if I won't be able to pay for the next 6 months?? I can't afford the current owing amount but then you expect me to settle a larger amount in future that it is now??? How is this possible?? Please contact me for arrangements. The amount keeps going up. I won't be able to afford it hence I need to close the account now while still at the current balance. This is one of many reasons why my wife and I cancelled our accounts and moved to another bank. CAN SOMEONE CONTACT ME!!!

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Replies (3)
Standard Bank
Standard Bank's reply08 Jan 2024, 11:47
Official
Dear Motshegwa, 

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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MM
Motshegwa M's update26 Jan 2024, 09:10
Reviewer Update
Hi..I have made a payment in my account today as agreed with the lady who was handling my case. Please contact me to conclude.
Standard Bank
Standard Bank's reply26 Jan 2024, 09:26
Official
Good day 

Thank you so much for the update.

We have sent your request to the correct department.

Kind regards
Standard Bank Hello Peter Team
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