RM
Rose M
1 reviews | Active since Aug 2018
07 Aug 2020, 12:53
STD BANK INSURANCE INCOMPETENCE -SIX MONTHS CONTINUED PROBLEM
Louis Muzangwa head of Customer complaints is a disaster. I don't know how he got that position. I have had a problems with my house insurance claim from 9 Mar-2020 to date. Until now the problem is not resolved. Louis Muzangwa **** saying that the claim was declined due to the fact that I dont have a bond for the property which I have. Now he has sent me documents which I need to verify needlessly after I provided all the clarity needed. Until when will Standard bank continue with THIS ABSOLUTE EVIL & SICKENING BEHAVIOUR
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Standard Bank's replyOfficial
07 Aug 2020, 14:31Dear Rose
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Standard Bank's reply07 Aug 2020, 14:31
Official
Dear Rose
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind regards Complaint Resolution Centre******