TM
Thomas M

1 reviews | Active since Jun 2014

27 Mar 2018, 12:15

STD Bank Instant Money is a nightmare - Never use it

Your Instant Money is really ******* and only there to frustrate people and ***** money from people. It is not safe not user friendly at all. You should stop it. I sent a voucher to someone and when the person goes to collect your stupid ATM says the voucher was used. Its really sad. Now i am extremely inconvencied as I must use another money and then have to wait for your investigators to resolve my issue. I am ****ed

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Replies (2)
Standard Bank
Standard Bank's reply27 Mar 2018, 13:48
Official

Dear Thomas

Thank you for your posting.

We apologize for the inconvenience and frustration in your experiencing.

We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

We greatly appreciate your continued support

Regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply05 Apr 2018, 08:56
Official

Dear Thomas

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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