Std bank - I would of thought better of you

So on Saturday at approximately 10 am my daughter who is here from overseas used her international bank card at a std bank machine at a garage on ortman road, PMB. Unknown to us this machine was/had taken a number of peoples bank cards prior to my daughter trying to draw money. Unfortunately the machine took her card switched off and after a while came back on line but she could not retrieve her card. Another gentleman arrived and his card was also taken. We contacted srd customer service immediately to report the situation. The first call was not very helpful so my husband phoned again. This time the gentleman took all my daughters details and informed my husband that he would receive a message from the bank. He requested my daughters cell number as well. As you can imagine this was very stressful for my daughter as he bank card is not from sa. As of this morning neither my daughter or my husband received any messages from std bank which is extremely unprofessional. My husband then contacted the bank again this morning to have a consultant ask him for a ref number. Neither calls on Saturday gave him any ref number so he informed her to go to the recordings of the calls. She then informed him if the machine is serviced by std she can get her card back but if it is serviced by another company she can't. People this is why we have people leaving our country we can't just have a no care attitude. This is a person visiting from another country who desperately needs her bank card so she can get cash and continue with her travels and return back home overseas. Is this how we help people. Living here and cards been ****** and taken by bank machines is one thing for us as we can stop the card and get a new one the next day. Sorry but how can we call ourselves proudly SA if we can't even assist a visitor to our country. I truly expected better service especially from our banking facilities. Embarrassing ST BANK.