SH
SISANDA H
1 reviews | Active since Jul 2014
19 Dec 2019, 08:21
Std Bank I need my money please
I deposited money on Std Bank atm on the 5.12.19 and it jammed but reported the same day, I received the sms with reference number then on the 12th I received another sms saying the query was resolved. I still have not received my money, then I went to the branch only to be told the query was closed and they don't know why. Now I received a new referrence number that is stating 27th and I cannot wait for that date. I need my money for Christmas.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Dec 2019, 03:40Hello Sisanda,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
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Standard Bank's reply20 Dec 2019, 03:40
Official
Hello Sisanda,
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
*** *** (fax)
***
SH
SISANDA H's updateReviewer Update
23 Dec 2019, 14:31Good dayStandard Bank
Still haven't received anything from you not even a phone call. I dont have money to buy Christmas clothes for my children. I have never experienced a bad service like this before.
Still haven't received anything from you not even a phone call. I dont have money to buy Christmas clothes for my children. I have never experienced a bad service like this before.
SH
SISANDA H's update23 Dec 2019, 14:31
Reviewer Update
Good dayStandard Bank
Still haven't received anything from you not even a phone call. I dont have money to buy Christmas clothes for my children. I have never experienced a bad service like this before.
Still haven't received anything from you not even a phone call. I dont have money to buy Christmas clothes for my children. I have never experienced a bad service like this before.
Standard Bank's replyOfficial
30 Dec 2019, 13:12Dear SISANDA
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply30 Dec 2019, 13:12
Official
Dear SISANDA
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***