1 reviews | Active since Apr 2017
Std Bank "Honouring Fee"
Dear members of your team
How may it be possible to allow a transfer of R7500 from a current account with a balance of R1800 and then charge an Honouring fee of R130. Can you explain as it does not make sense 1 bit. If so why dont you approve a huge amount so we may benefit interest from this kind of transfer been allowed.?
So many unaware people of the public are probably getting ********** from this. Who knows how many?
I have been to the branch and their explaination is just as good as a political answer and excuse.
The fact is even if I did a transfer from a current account with no funds why will there be a need for such transfer be allowed as a current account is where payments are made from and not a money market account.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 January 2018
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 12 January 2018
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***