Std Bank HomeLoans dept is USELESS!!!

Hi, I am a Nedbank client but took a Homeloan with Std Bank a year ago which was a complete nightmare regarding payouts. However, as I moved into my new home in Feb, I decided to take an extension of R200 000. I did this Online application more than 1.5 months ago, I received an sms immediately saying I am approved and a consultant will call me. 2 weeks passed no one called. I then called and the consultant told me they will check if I need to resend docs knowing I have a ne homeloan. No one called. I called everyday with a new consultant confusing me. Eventually I decided to call again and get the details to send documents on the 20th Oct. I was told someone will call me by COB to inform me status. No one called. I then called and was told it was rejected as documents was received late. I lost 1.5 months and this is told to me after I called more than 20 times from my mobile. I then escalated to Eden Fynn who told me he will fix this and escalate to credit for fast closure. All he did was get his sales team to call me to redo application from scratch, means I need to get documents again, and lost 1.5 months. This is Absolutely PATHETIC from Std Bank, can someone sort this!!!