KR
Kaveer R
1 reviews | Active since Mar 2016
08 Oct 2020, 14:45
STD BANK HOME LOAN PROVIDES TERRIBLE SERVICE
STD BANK home loans and complaints department are a waste of time. they cant resolve a simple query and the service is pathetic. i have been trying to get hold of someone to assist me for the past month and there is a reason why their net promoter score is so low, its because clients are not happy and they cant provide simple service to their clients.
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Replies (2)
Standard Bank's replyOfficial
08 Oct 2020, 15:17Good day Kaveer,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's reply08 Oct 2020, 15:17
Official
Good day Kaveer,
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
We apologize for the inconvenience and undue frustration, this has caused.
Kind regards
Complaints Resolution Centre
Complaints Resolution Centre
Standard Bank's replyOfficial
15 Oct 2020, 15:05Good day Kaveer,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 15/10/2020.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre
Standard Bank's reply15 Oct 2020, 15:05
Official
Good day Kaveer,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly note that response has been sent to your email address on the 15/10/2020.
Kind regards
Complaint Resolution Centre
Complaint Resolution Centre