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Tania P

1 reviews | Active since Nov 2010

18 Dec 2015, 22:34

std bank home assist ***********

Lodged claim on Monday morning at 8am. Insurance assessor arrived next day and stated he is the wrong person. Another assessor sent but said they were the wrong ones. Redirected to Another. The claim then got cancelled. Had to reopen the claim. Then got directed to another call centre to be told the claim was never received. Called another call centre and got redirected to Nedbank call centre 3 times by switchboard. Then had to call again and got redirected to tswane home assist a further few times. Called standard bank again and got told the plumbers will be by to fix today. Today, originally started 2 days ago. Hmm

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Replies (1)
Standard Bank
Standard Bank's reply21 Dec 2015, 12:18
Official
Hello fairy75,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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