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Nicci
1 reviews | Active since May 2021
04 Nov 2024, 11:26
Std Bank HL - Account interference
First time I've ever had issues with a homeloan provider. Have been waiting 2 weeks for a response from the relevant department.
They cancelled my access loan without notifying me because they had loaded the incorrect banking details for our monthly debits.
Can't reach anyone that can help me in real time, but they were lightning fast to take our R1M - that we now cannot access.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
04 Nov 2024, 11:53Dear Nicci
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Nov 2024, 11:53
Official
Dear Nicci
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
06 Nov 2024, 14:57Dear Nicci
Our team tried calling you to mo avail.
Please note that there's an email sent to you to provide an outcome of this matter.
Kindly let us know as soon as you have received the email.
Thank you
Kindest regard
Standard Bank Hello Peter Team
***
Our team tried calling you to mo avail.
Please note that there's an email sent to you to provide an outcome of this matter.
Kindly let us know as soon as you have received the email.
Thank you
Kindest regard
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Nov 2024, 14:57
Official
Dear Nicci
Our team tried calling you to mo avail.
Please note that there's an email sent to you to provide an outcome of this matter.
Kindly let us know as soon as you have received the email.
Thank you
Kindest regard
Standard Bank Hello Peter Team
***
Our team tried calling you to mo avail.
Please note that there's an email sent to you to provide an outcome of this matter.
Kindly let us know as soon as you have received the email.
Thank you
Kindest regard
Standard Bank Hello Peter Team
***
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Nicci's updateReviewer Update
08 Nov 2024, 11:16We are pleased and most appreciative to confirm that the matter has since been resolved.
Thabisile Nxumalo was outstanding from start to finish; attentive and professional.
Thank you Thabisile for helping us.
Kind regards,
Nicci
Thabisile Nxumalo was outstanding from start to finish; attentive and professional.
Thank you Thabisile for helping us.
Kind regards,
Nicci
N
Nicci's update08 Nov 2024, 11:16
Reviewer Update
We are pleased and most appreciative to confirm that the matter has since been resolved.
Thabisile Nxumalo was outstanding from start to finish; attentive and professional.
Thank you Thabisile for helping us.
Kind regards,
Nicci
Thabisile Nxumalo was outstanding from start to finish; attentive and professional.
Thank you Thabisile for helping us.
Kind regards,
Nicci
Standard Bank's replyOfficial
08 Nov 2024, 11:18Hi Nicci
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply08 Nov 2024, 11:18
Official
Hi Nicci
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***
Thank you so much for your rating and your kind words. We have sent your compliment to the relevant department so they can celebrate their win. We appreciate you taking the time to share your excellent experience with us. Kindest regards, Standard Bank Hello Peter Team***