1 reviews | Active since Feb 2017
STD Bank harassment and complete insensitivity to death of a mother
My mother passed away in November 2018. Std Bank has been advised numerous times. I in person along with my Father have submitted death certificates and both my sisters have also done so numerous times. I get SMS's daily and calls 3/4 times a week including weekends. Please don't call me ever again, except to apologise. This is harassment... When will you leave me alone? I will never bank with you and in fact, I have asked my wife to close her accounts with what I can only describe as an utterly useless institution.
I just had a Vincent from your offices ( ********** ) call and while I try to explain he simply hangs up on me!!!! What!!!! serious!!! I can't call back on that number.
Dear Jade Gillanders
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Dear Jade Gillanders
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards
Complaint Resolution Centre
***
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