Hellopeter
Share Your Experience
RM
Rose M

1 reviews | Active since Aug 2018

08 Aug 2018, 12:09

STD BANK FRUSTRATED HOME INSURERH

I am having a horrible experience currently with Standard Bank home loan insurance. I have had a storm damage to my house and Standard Bank insist it is not Storm damage but due to wear and tear. Standard Bank has never taken pictures of my house before the storm, but now insists that the pictures they took after the storm are evidence of wear and tear. They even advised me to take my complain to ombudsman. My house is insured with Standard Bank and not Ombudsman. Will the Ombudsman fix my house which is ensured with Standard Bank?

How frustrating indeed. Can anybody within Standard Bank who cares for customers, please help me.

0
Replies (4)
Standard Bank
Standard Bank's reply08 Aug 2018, 14:48
Official

Dear Rose Mphahlele

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

***
*** (fax)
***

RM
Rose M's update10 Aug 2018, 21:04
Reviewer Update
On the 8Aug-2018 Louis Muzangwa promised to appoint another assessor without specifying a time period of that appointed assessor and I am still waiting. This claim is in its 2nd month, and I wonder whether Standard Bank is going to pay me for loss of income due to these delays as this is a rented property.
RM
Rose M's update14 Aug 2018, 12:19
Reviewer Update
The assessor did indeed come yesterday afternoon, 13/8/2018 for the assessments. After taking the pictures he told me upfront that the claim is going to be rejected. Are assessors authorized to take pictures and tell the clients on the spot that the claims are going to be rejected? I might not mean much to Standard Bank, but I am still a client and should be treated with respect. Unless of course this is Standard Bank policy. I need clarity please.
RM
Rose M's update17 Aug 2018, 10:13
Reviewer Update
I am still waiting for Service from Std Bank. HelloPeter is more concerned about Std Bank lack of Service than Std Bank itself. Their apologies and promises to their commitments to improve their Services is just a way of dismissing the complainant's whilst going on their merry way ensuring that more clients are denied Service away from the clarring eyes of the world. SHAMEFUL INDEED.