NR
Naresh R

1 reviews | Active since Mar 2014

05 Apr 2019, 12:53

STD Bank ********** charges & sharing my bank and personal info to public

I opened 3 new investment accounts with standard bank and received email confirmation that it’s opened. Sadly it has incorrect address and contact numbers. This is something that I have corrected with Standard bank for the past 19 years and with about 15 hellopeter complaints but they just refuse to correct it.So in reality STD bank is sending my bank statements to a house I moved out in a different province since 2004. They are sending SMS info to my old cellphone that I don’t have since 2005. Clearly the bank is defying all POPI Laws and encouraging ***** and tempting people to ***** by sharing my private details, bank details, statements and balances to the public. While this sound autrocious,the bank has been charging me for bank statements that I never requested and is still up to this day charging me for bank statements that I did not request. I complain like I am doing now and will get a refund for ********** transactions done by bank and then the deductions will stop for 6 months and then the whole process of ********** billing starts all over again. Last statement has R25 statement fees and they charging me R1.50 service fee when I top up with R10 airtime. Is this a ripper of what and they advertise no fees on tops up of airtime. The sad reality is the people that actually do the work and who are paid the least and getting retrenched while the fat cats that are earning in excess of R5Million per annum still continue to sink the long standing banks reputation want my money back, I want the ********** transactions to stop and I want my details to be updated. A 19 year old repeated request. This is how monopolistic banks operate to make money by illegitimate means and they get away with Trillions of rands every year.I am awaking the Public to check their statements carefully to stop the rot and force banks to compliance in reality and not paper exercise. Unhappy customer..

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Replies (3)
Standard Bank
Standard Bank's reply06 Apr 2019, 03:52
Official
 
Thank you for posting your comments. 
 
Your matter was escalated accordingly.  We will revert to you as soon as possible. 
 
Kind regards 
 
Clint Chetty 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply12 Apr 2019, 11:25
Official
Dear Naresh 

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received.  Should your matter still not be resolved, please revert directly to me.

Kind regards 

Clint Petersen
Complaint Resolution Centre
***

NR
Naresh R's update05 May 2019, 23:16
Reviewer Update
Clint called me on a public holiday early in the morning and immediately sent me an sms. I missed the call but immediately dialled him back in instantly went to call centre. No service on his side and only waiting music. I got angry and put the phone down knowing Clint did the book reply and caught me once again. What makes me more angry is that I drew R4000 from STD bank ATM in PTA.The bank immediately deduected R70 bank charge for an ELite PLus. **************** again,I tried calling call centre to complain but gave up after waiting 30mins on phone.A truly horrible and disgusting bank.Robbing their customer for hard earned cash daily and STD bank fat cats just get fatter.I want my money back immediately>STOP robbing me.Naresh