MW
Madeleine W

1 reviews | Active since Mar 2012

11 Jun 2018, 07:17

Std Bank ***** Department unwilling to assist

Unauthorised money being deducted from my Credit Card Phoned Standard bank on Friday and got through to an *********** person wanting to freeze my accounts and not willing to understand that I cannot be without my accounts as I have children to take care off

Please urgently investigate the payments being deducted for Backhander and dont allow any further such transactions or international fees from them to be deducted from my account

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Replies (2)
Standard Bank
Standard Bank's reply11 Jun 2018, 14:25
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply14 Jun 2018, 10:29
Official

Dear Madeleine

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen

Complaint Resolution Centre

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