kC
kenny C

1 reviews | Active since Oct 2017

11 Oct 2017, 06:25

std bank fica procedures

ive been banking by std bank for longer than i can remember . i know FICA is required but std bank sent me a message that documents are required but then freeze my account the same time they send the message without a notification beforehand so i can bring documents timeously before account gets frozen and then they tel me i must wait 24hours before my account is active again due to that my bussiness has to wait and lose money

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Replies (3)
Standard Bank
Standard Bank's reply11 Oct 2017, 08:00
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply11 Oct 2017, 14:02
Official

Dear kenny cummins

Thank you once again for your posting.

An email has been sent to you requesting more information.

Kind regards

Clint Petersen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply16 Oct 2017, 11:11
Official

Dear kenny cummins

Thank you for posting your comments.

Emails were sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me on the below email.

Kind regards

Clint Petersen

Complaint Resolution Centre

***