ES
Ettiene S
1 reviews | Active since Sept 2021
08 Apr 2022, 10:53
STD Bank executors are non existent
Don't bother making them executors of an estate. Worst service I have ever had. After many mails just asking for some sort of progress update there is 0 feedback and the only progress I have had so far is me contacting alexander forbes direct and bypassing the executors. I have mail trail where I pretty much cc'd everyone on their mailing list and still I have had no feedback as to what is happening. Full mail list below including all their supposed escalation mails.
StandardTrustCRC <***> cc: "Makhoza, Nkosinathi N" <***>, "Ndzukulu, Langa L" <***>, "Buys, Ralda R" <***>, "Mlonzi, Liziwe LC" <***>, "Hobe, Lerato L" <***>
Helpful (0)
Replies (4)0
Replies (4)ES
Ettiene S's updateReviewer Update
11 May 2022, 14:39So after another couple of weeks this has still not been resolved. I have now requested to simply find out if standard bank has already app**** for executorship of my moms estate as I wish to have this done by someone else and no reply. My mom worked for standard bank for 10 years + and this is how you handle her estate. What if it was your loved ones that were treated this way the day you arent there anymore...
ES
Ettiene S's update11 May 2022, 14:39
Reviewer Update
So after another couple of weeks this has still not been resolved. I have now requested to simply find out if standard bank has already app**** for executorship of my moms estate as I wish to have this done by someone else and no reply. My mom worked for standard bank for 10 years + and this is how you handle her estate. What if it was your loved ones that were treated this way the day you arent there anymore...
Standard Bank's replyOfficial
13 May 2022, 11:47Hello Ettiene
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that we have followed up with our team and we will provide feedback as soon as we have received same.
Our sincerely apologies for the inconvenience.
Have a great day further.
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that we have followed up with our team and we will provide feedback as soon as we have received same.
Our sincerely apologies for the inconvenience.
Have a great day further.
Standard Bank Help Centre
***
Standard Bank's reply13 May 2022, 11:47
Official
Hello Ettiene
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that we have followed up with our team and we will provide feedback as soon as we have received same.
Our sincerely apologies for the inconvenience.
Have a great day further.
Standard Bank Help Centre
***
This is not the level of service we strive for. We understand your frustration and would like to help.
We can assure you that we have followed up with our team and we will provide feedback as soon as we have received same.
Our sincerely apologies for the inconvenience.
Have a great day further.
Standard Bank Help Centre
***
ES
Ettiene S's updateReviewer Update
25 Jun 2022, 09:05We are now another month later and still no reply. This is truly the worst service I have had from any business. Even after just asking for Standard Bank to simply renunciate their executorship they still are not replying to any communication. How can this be accepted practice?
ES
Ettiene S's update25 Jun 2022, 09:05
Reviewer Update
We are now another month later and still no reply. This is truly the worst service I have had from any business. Even after just asking for Standard Bank to simply renunciate their executorship they still are not replying to any communication. How can this be accepted practice?
Standard Bank's replyOfficial
27 Jun 2022, 10:46Good day Ettiene
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands. We will follow up on this matter.
Our team will keep in touch.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands. We will follow up on this matter.
Our team will keep in touch.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply27 Jun 2022, 10:46
Official
Good day Ettiene
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands. We will follow up on this matter.
Our team will keep in touch.
Kind regards
Standard Bank Help Centre
***
We understand your frustration and would like to help. This is not the level of service we strive for.
We can assure you that your matter is now in the right hands. We will follow up on this matter.
Our team will keep in touch.
Kind regards
Standard Bank Help Centre
***