JS
Johan S

1 reviews | Active since Aug 2025

20 Aug 2025, 10:34

STD BANK ***** emty promises

Std bank has an excellent investigation team... I had an incident where I got conned out of 16 thousand Rand and I reported the issue immidiatly when things went pear shaped and they said "dint worry, we'll get your money back... Two weeks now and no reply except a form i had to get printed, filled in and sigb then scan and send it back (done that) wasting more cash and time... It happened again where i registered at a place and aggreed to pay the sayd amount and then my fone got 3 sms's where these guys took three (3) deductions out of my "very secure" account... I reported it immidiatly and they just send me another firm to go and spend more money.... One cant help but to wonder is the staff at Std bank maybe involved in helping others with information that might lead to this... I dont have money to throw around... Im looking after my retired mother and my boy stays with me (highs chool) and I have to pay all the policies and installments and rent and above all IM FRK'N UNEMPLOYED!!! Std bank new this and they showed NO SYMPATHY IN GETTING MY MONEY BACK so I can pay the bills. Medical aid has withdrawal services, the car should go soon then we sleep on the street SWAK...

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Replies (5)
Standard Bank
Standard Bank's reply20 Aug 2025, 10:37
Official
Dear Johan S,

We are truly saddened to hear about your experience. We understand how frustrating this must be for you, and we take these matters very seriously. Please be assured that we will address your query with the utmost urgency. We will be taking a closer look into the issue and will get back to you shortly.

Kindest regards,
Standard Bank Hello Peter Team
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JS
Johan S's update20 Aug 2025, 11:08
Reviewer Update
thats what you keep on saying butbeverywhere I go I hear of more and more customers having the same experience with std bank...
Standard Bank
Standard Bank's reply20 Aug 2025, 11:26
Official
Good day Johan,

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply20 Aug 2025, 15:32
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank
Standard Bank's reply25 Aug 2025, 14:28
Official
Dear Johan S, 

We hope you're well. 

We made three attempts to reach you on your mobile and sadly could not get hold of you. 

We have sent an email so that you can reach out to us at your convenience.

In the meantime, we will be closing the matter, but we do hope you will contact us if you still need any assistance. 

Kindest regards, 
Standard Bank Hello Peter Team 
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