MH
Mariolanda H
1 reviews | Active since Dec 2022
20 Dec 2022, 10:47
STD Bank EMERGENCY LOAN NO SERVICE
I have been With Standard Bank for Years . All my Banking , My Car , My House , My Loans everything is with Standard Bank. I have app**** for my Revolving Credit to be increased on the 16th Of December and send all the Documents that is required . I have followed up with STD bank on the 19th Of December as no word from Their Side. And the Gentlemen on the Other side said it will be escalated. I have been with them for such a long time. And this is the service you get. After you apply for an Emergency Loan. You wait 5 days with no Feedback nothing . Not a Call not an SMS. Just dead Silence . Is this what it came to when you are a client to STD Bank for years.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
20 Dec 2022, 10:52Good Day Mariolanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply20 Dec 2022, 10:52
Official
Good Day Mariolanda
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
MH
Mariolanda H's updateReviewer Update
20 Dec 2022, 10:57It is the same response I got yesterday. And nothing gets done. Matter of Urgency does not matter as to STD Bank.
MH
Mariolanda H's update20 Dec 2022, 10:57
Reviewer Update
It is the same response I got yesterday. And nothing gets done. Matter of Urgency does not matter as to STD Bank.
Standard Bank's replyOfficial
20 Dec 2022, 11:04Good Day Mariolanda
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2022, 11:04
Official
Good Day Mariolanda
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
Our consultants will revert to you as soon as possible.
Warm Regards
Standard Bank Hello Peter Team
***
MH
Mariolanda H's updateReviewer Update
20 Dec 2022, 13:28It has now been 2 and a half hours and still no response from STD Bank. This is not acceptable at all.
MH
Mariolanda H's update20 Dec 2022, 13:28
Reviewer Update
It has now been 2 and a half hours and still no response from STD Bank. This is not acceptable at all.
Standard Bank's replyOfficial
20 Dec 2022, 14:07Hi Mariolanda
Thank you for getting back to us. We will get our team to assist you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will get our team to assist you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply20 Dec 2022, 14:07
Official
Hi Mariolanda
Thank you for getting back to us. We will get our team to assist you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for getting back to us. We will get our team to assist you.
Kindest regards, Standard Bank Hello Peter Team***
MH
Mariolanda H's updateReviewer Update
20 Dec 2022, 14:29This is not good enough. For being in a real emergency. STD Bank have really let me down in the gutter. I will take this matter further
MH
Mariolanda H's update20 Dec 2022, 14:29
Reviewer Update
This is not good enough. For being in a real emergency. STD Bank have really let me down in the gutter. I will take this matter further
Standard Bank's replyOfficial
20 Dec 2022, 14:59Hi Mariolanda
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply20 Dec 2022, 14:59
Official
Hi Mariolanda
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
MH
Mariolanda H's updateReviewer Update
20 Dec 2022, 15:08Nothing has been done with my application since the 16th it has been received by STD Bank. This is pathetic. I am currently sitting at the docotors having to make plans on how I am going to pay them. This is embarrassing. No man STD Bank
MH
Mariolanda H's update20 Dec 2022, 15:08
Reviewer Update
Nothing has been done with my application since the 16th it has been received by STD Bank. This is pathetic. I am currently sitting at the docotors having to make plans on how I am going to pay them. This is embarrassing. No man STD Bank
Standard Bank's replyOfficial
20 Dec 2022, 15:18Hello Mariolanda
Thank you for taking our call, we will ensure that the team provides us with feedback as we have escalated this matter.
Our team will be in contact.
Regards
Standard Bank Help Centre
***
Thank you for taking our call, we will ensure that the team provides us with feedback as we have escalated this matter.
Our team will be in contact.
Regards
Standard Bank Help Centre
***
Standard Bank's reply20 Dec 2022, 15:18
Official
Hello Mariolanda
Thank you for taking our call, we will ensure that the team provides us with feedback as we have escalated this matter.
Our team will be in contact.
Regards
Standard Bank Help Centre
***
Thank you for taking our call, we will ensure that the team provides us with feedback as we have escalated this matter.
Our team will be in contact.
Regards
Standard Bank Help Centre
***
Standard Bank's replyOfficial
20 Dec 2022, 15:43Dear Mariolanda
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Dec 2022, 15:43
Official
Dear Mariolanda
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***