VV
Vanessa V

1 reviews | Active since Jun 2013

15 Oct 2019, 18:11

Std bank dont recover for four months

Standard Bank: Hi ME V DE VILLIERS, due to a system error your card service fee was not deducted in June and July. These fees will be debited to your card on 14 October 2019. Queries? ***. How can standard bank recover monies four months later and put clients in a difficult situation. If clients skip one month they bring and threaten clients with courts but when the bank dont recover they can a few months recover. This is unfair. Why not add one month fee per month but now want to recover all monies ....This must be resolved or i take my account to another bank

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Replies (3)
Standard Bank
Standard Bank's reply15 Oct 2019, 19:35
Official
Hello Venessa
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards 
 
Sandisiwe Gawulana
Complaint Resolution Centre
 *** 
*** (fax)
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VV
Vanessa V's update16 Oct 2019, 11:25
Reviewer Update
I want this to be rectified or i am moving my account
VV
Vanessa V's update16 Oct 2019, 11:27
Reviewer Update
Standard Bank:You have exceeded the limit on your credit card. Please pay urgently to enjoy continued use of your card
Why do i receive sms like this if you have advised me that you will add the costs on 14th Oct 2019 .... i want this to be rectified otherwise i am moving my account