VV
Vanessa V
1 reviews | Active since Jun 2013
15 Oct 2019, 18:11
Std bank dont recover for four months
Standard Bank: Hi ME V DE VILLIERS, due to a system error your card service fee was not deducted in June and July. These fees will be debited to your card on 14 October 2019. Queries? ***. How can standard bank recover monies four months later and put clients in a difficult situation. If clients skip one month they bring and threaten clients with courts but when the bank dont recover they can a few months recover. This is unfair. Why not add one month fee per month but now want to recover all monies ....This must be resolved or i take my account to another bank
Helpful (0)
Replies (3)0
Replies (3)Standard Bank's replyOfficial
15 Oct 2019, 19:35Hello Venessa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
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Standard Bank's reply15 Oct 2019, 19:35
Official
Hello Venessa
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Sandisiwe Gawulana
Complaint Resolution Centre
***
***
*** (fax)
***
***
VV
Vanessa V's updateReviewer Update
16 Oct 2019, 11:25I want this to be rectified or i am moving my account
VV
Vanessa V's update16 Oct 2019, 11:25
Reviewer Update
I want this to be rectified or i am moving my account
VV
Vanessa V's updateReviewer Update
16 Oct 2019, 11:27Standard Bank:You have exceeded the limit on your credit card. Please pay urgently to enjoy continued use of your card
Why do i receive sms like this if you have advised me that you will add the costs on 14th Oct 2019 .... i want this to be rectified otherwise i am moving my account
Why do i receive sms like this if you have advised me that you will add the costs on 14th Oct 2019 .... i want this to be rectified otherwise i am moving my account
VV
Vanessa V's update16 Oct 2019, 11:27
Reviewer Update
Standard Bank:You have exceeded the limit on your credit card. Please pay urgently to enjoy continued use of your card
Why do i receive sms like this if you have advised me that you will add the costs on 14th Oct 2019 .... i want this to be rectified otherwise i am moving my account
Why do i receive sms like this if you have advised me that you will add the costs on 14th Oct 2019 .... i want this to be rectified otherwise i am moving my account
