MP
MATHABATHE P

1 reviews | Active since May 2016

28 Nov 2016, 20:48

STD BANK DOES NOT CARE ABOUT IT'S CUSTOMERS

<p>I had an access account with STD BANK, which i later changed to a cheque account. Since i've changed i logged a complain with them to inform them i can't login into internet banking. a year later i still can'y use it and their agents have been saying they'll call me but never did. One of their guys send me an email to say he's gonna resolve my problem but till today dololo. Dissappointed, think i should find a better bank....DISSAPOINTED BY YOUR SERVICE STD .</p>

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Replies (3)
Standard Bank
Standard Bank's reply29 Nov 2016, 15:43
Official

Good day Mathabathe Piitso

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply30 Nov 2016, 15:41
Official

Good day Mathabathe Piitso

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply06 Dec 2016, 13:35
Official

Dear Mathabathe Piitso

Thank you once again for your posting.

I refer to our telephonic conversations and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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