Std Bank disregards customer, doesn't deliver serv

Two days ago I intended to transfer a large amount (more than R 1mil) from my home loan to my current account as I urgently needed access to the funds for a payment. I used Internet Banking to do the inter-account transfer but unfortunately the funds landed up being transferred to my old home loan account (which has a block on it preventing funds being set out as it's more than 20 years old). I called the Call Centre and spoke with Candice Naidoo who in turn transferred me to 'team leader' named Kagiso. I explained the situation and was ASSURED that by the following morning (yesterday) the funds transfer would be reversed and transferred correctly into my current account. Ref no *** applies<br> <br> The following day when I saw no action had been carried out I spoke with a Mamello (ref ***).<br> <br> Now the day after that (being today ie. 2 days later) I see still nothing has been done to resolve this. This is causing negative ramifications to me and my intended business I had at hand.