Std bank denies the existence of an account number

<p>I am required to provide proof that I transferred funds to a third party in November 2007. When I went to a Std Bank branch in Johannesburg city centre I was advised that customer information is kept for 10 years. I then logged a request for bank statements and I gave my account number. I am an ex staff member of the bank so I know the account number. Besides, I have proof from SARS that the account I gave the bank is the correct one.</p> <p>Std Bank however refuses to assist. They are saying this is not the correct account number. How is that possible? Is it because they do not want to dig for old records? This is upsetting.</p> <p> </p>