STD Bank delays international transfers and difficult to reach them to receive funds, causing bill payment delays

I am based in Canada and every month, I transfer money into my Standard Bank account from my Canadian account in order to pay for my SA bills, this process usually takes between 3-5 days for the transfer to be done. This month I did two deposits, one on the 23rd and another on the 24th of August. Only the one on the 24th cleared and the one on the 23rd has not cleared. I have been on the phone with standard bank for the past 3 days and sent emails to forex department and inward payment email to no avail. Standard bank has already charged me the clearing fee and yet my transfer has not cleared. I have been told the inward transfer department is no longer accessible by phone but through emails and WhattsApp, this is frustrating. This is unacceptable as it's been 8 days since I did the deposit, and my SA bills need to be paid. Last month, ***** was committed against my STD bank account, and refunded two weeks later, and now this incident. I have lost all hope in STD bank. Can this issue be resolved ASAP.