Std Bank - Deceased Estate Outstanding

My mother passed away on 20.12.2020. Since then it has been an absolute battle to settle and finalize her estate through Standard Bank, what a nightmare. My father is so stressed and there is just no feedback or winning here. He has been emailing Silma Hamdulay from Standard Bank, where it was said awaiting master of high court....? We going on two years now and many other people with other banks have not had to wait this long. Since compound interest has occurred on the vehicle whilst it loses its value over this time etc. Who will carry these costs for your long delays?

We just lost, no empathy, nobody cares. She had previously worked for Standard bank for many years of her life. Now that she passed, no help, shame on you Std Bank, I`m so glad I`m not banking with you.