1 reviews | Active since Mar 2016
Std Bank current account additional charges raised
I have had a current account with Std Bank Private Banking for some years and have had an overdraft facility since the start. I am paying a set monthly bank charge for service rendered. Subsequently I have found that Std Bank in 2015 charged me R135 for a safety deposit box which I had no knowledge of. It took Std Bank nearly 8 months to investigate and refund me the ********** charge. <br> Last month I noticed an additional charge for R32 for my overdraft facility. When I questioned this, I was told that this is a new charge raised by the bank. I am still waiting for the communication where I was advised about the new charge and given the choice to cancel the facility. <br> It is HUGELY disappointing that the establishment you trust with your finances are actually raising ********** charges against your account, or charges without you knowledge or permission. And if it happened to me, how many other people don't check their accounts and does this happen to.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
