STD Bank couldn't care less

in the last 2 weeks my credit card was cloned. The ***** department was great and handled my claim perfectly. My card was stopped so I had to order a new card. On Monday the 6th of July I got an sms to say the new card was ready for collection at the FOURWAYS CROSSING branch. I went to that branch on Wednesday the 8th, stood in the queue for 25minutes, only to be told that my card had been moved the Nicolway branch. I asked the teller why it had been moved but she just shrugged her shoulders. I asked who had given the instruction to move it, again she just shrugged her shoulders. I asked why I wasn't informed that the card had been moved - shrug of the shoulders. I asked to talk to the manger, but was informed that she was not there. I left the branch feeling furious!<br> <br> I then got hold of the branch phone number and tried more than 15 times the next day - the phone just rang. The central call centre said they would email the manager Nikki Peterson and ask her to call me. I have still heard nothing from her.<br> <br> This is shocking service Standard Bank!